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Shipping Policy for Zenctuary 

At Zenctuary, we aim to provide a seamless and efficient shipping experience for our valued customers purchasing holistic lifestyle products from our platform. Please review the following shipping policy details:

  1. Order Processing Time Orders placed through Zenctuary are typically processed within 1-3 business days. This processing time allows our vendors to prepare and package your items for shipment.

  2. Shipping Methods and Carriers We collaborate with various vendors, each utilizing different shipping carriers and methods. Shipping options and carriers may vary based on the vendor and the destination of the order. Upon checkout, you will be provided with available shipping methods and estimated delivery times.

  3. Shipping Costs Shipping costs are calculated based on various factors, including the vendor's location, your location, shipping method selected, and the weight/size of the package. Shipping costs will be displayed at checkout before completing your purchase.

  4. Estimated Delivery Time Estimated delivery times vary depending on the shipping method, the vendor's location, and your shipping address. While we strive to provide accurate delivery estimates, please note that unexpected circumstances or delays beyond our control may occasionally occur.

  5. International Shipping Zenctuary vendors may offer international shipping to select destinations. International shipping times and costs may significantly vary. Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.

  6. Order Tracking Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, if available. You can use this information to track the status of your delivery.

  7. Incomplete or Incorrect Addresses Please ensure that the shipping address provided during checkout is accurate and complete. Zenctuary is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for reshipment of orders returned due to incorrect addresses.

  8. Shipping Restrictions Some products available on Zenctuary may have shipping restrictions due to their nature or regulations in certain regions. Please review product descriptions for any shipping limitations before placing an order.

  9. Returns Due to Non-Delivery If a package is returned to the vendor due to non-delivery (e.g., incorrect address, failed delivery attempts), additional shipping fees may apply for reshipment. Please contact our customer support for assistance in such cases.

  10. Contact Information For any inquiries regarding shipping or to seek assistance with your order, please contact our customer support team at partnerships@zenctuary.vip.

By placing an order through Zenctuary, you acknowledge and agree to the terms outlined in our Shipping Policy. We strive to ensure a positive shipping experience and appreciate your understanding and cooperation.

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